Refund policy

Return & Refund Policy

Last Updated: July 12, 2026

Thank you for shopping at Lana Del Rey Official Store ("we," "our," or "us"). We strive to ensure you are satisfied with every purchase made through lanadelreyy.store. If you are not completely satisfied with your order, please review our Return & Refund Policy below.

Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return, your item must:

Be unused, unworn, and unwashed.
Be in its original condition with all tags attached.
Be returned in the original packaging.
Include proof of purchase or your order number.

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items cannot be returned or refunded unless they arrive damaged or defective:

Gift cards
Digital products or downloadable content
Personalized or custom-made items
Final sale or clearance items
Items showing signs of use, washing, or damage caused by the customer

How to Start a Return

To request a return, please contact us at:

Email: info@lanadelreyy.store

Please include:

Your order number
Your full name
The reason for your return
Photos of the item (if damaged or defective)

Our support team will provide you with return instructions.

Please do not send items back without receiving return authorization.

Return Shipping

If the return is due to a damaged, defective, or incorrect item sent by us, we will cover the return shipping costs.

For all other returns, customers are responsible for return shipping expenses.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your payment provider or financial institution.

Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

We only replace items if they are defective, damaged, or if you received the wrong product.

If you need an exchange, please contact us at info@lanadelreyy.store.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

Your order number
A description of the issue
Clear photos of the item and packaging

We will work to resolve the issue as quickly as possible by offering a replacement or refund, where appropriate.

Order Cancellations

Orders may only be canceled before they have been processed or shipped.

Once an order has been shipped, it cannot be canceled and must follow the return process outlined above.

Late or Missing Refunds

If you have not received your refund after receiving confirmation from us:

Check your bank account.
Contact your credit card provider.
Contact your bank, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact us at info@lanadelreyy.store.

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us:

Website: lanadelreyy.store